Balto
Balto is a tool that uses AI to help businesses make their customer service better. Balto is useful for many different jobs, such as:
Here are some specific examples of how Balto uses AI in its tool:
- Automated customer service: Balto uses technology to make customer service tasks automatic. This is done by looking at information like customer questions, frequently asked questions, and solutions. Once we figure out patterns, Balto can automatically answer customer questions and fix easy problems.
- Real-time coaching: Balto provides instant guidance by using advanced technology to understand and analyze customer conversations. This information is used to give immediate guidance to customer service representatives. Agents can get advice on how to make their answers better and solve customer problems.
- Sentiment analysis: Balto uses technology to understand how customers feel. It analyzes the language they use. This information helps find customers who are not happy and fix their problems. For instance, Balto can recognize customers who are using words or phrases that express negativity in their conversations. This information helps decide which customer questions to address first and how to solve their problems.
- Reporting: Balto gives you clear and detailed information about how well your customer service is doing. We use machine learning to study this data and find trends and patterns. This data helps keep track of how well customer service projects are going and find areas that need to be better. For instance, Balto can keep track of how many customers ask questions, how long it takes to respond on average, and how satisfied the customers are. This information helps find areas to make customer service better.
- Compliance: Balto assists businesses in following rules, like those about keeping customer information private and secure. This is done by looking at information like customer data, privacy rules, and security processes. Once we find risks related to following rules, Balto can create reports and suggestions automatically to help businesses reduce those risks. For instance, Balto can recognize customers who have chosen not to receive marketing messages.
