Kustomer
Kustomer is a platform that uses AI to help businesses make their customer service better. It is a CRM platform that focuses on improving customer experience. It uses smart technology to do everyday tasks automatically, like answering common questions and organizing customer requests. This way, customer service agents can spend more time on difficult problems. Kustomer helps understand how customers behave, which can be used to make customers happier and keep them coming back.
Here are some of the features of Kustomer:
- AI chatbots can help with frequently asked questions, solve problems, and offer self-help support.
- Natural language processing (NLP) is a technology that helps understand what customers mean and the situation they are in.
- Machine learning is a type of technology that can recognize patterns in how customers behave and make predictions about what they might need in the future.
- Customer journey analytics is a tool that can keep track of how customers interact with a business through different channels and devices.
- Connections with commonly used customer relationship management (CRM) and helpdesk software.
- Kustomer can assist businesses in enhancing customer experience by automating everyday tasks, offering self-help support, and recognizing areas where customers may be experiencing difficulties.
- Kustomer can assist businesses in making their agents more productive by automating repetitive tasks and offering information about customer behaviour.
- Kustomer can assist businesses in saving money by automating tasks and giving information about how customers behave.
- Kustomer can assist businesses in enhancing compliance by offering a single place to see all customer interactions.
