Zowie
Zowie is a special computer program that helps online stores improve their customer service. It uses artificial intelligence to make the customer service more proactive. The name of their AI tool is Zowie Bot. It can be used to do the following things:
- Answer customer questions: Zowie Bot can respond to customer questions in a way that sounds like a person, even if the questions are difficult or unusual..
- Resolve customer issues: Zowie Bot can help customers with their problems by giving them instructions, helping them troubleshoot, or getting a human agent involved if needed.
- Personalize the customer experience: Zowie Bot can make the customer experience special by remembering previous conversations and preferences.
- Track customer sentiment: Zowie Bot can keep track of how customers feel to find issues and make the customer experience better.
- Automate the customer service process: Zowie Bot can do many of the things needed for customer service, like answering questions, fixing problems, and keeping track of how customers feel. This can help customer service agents have more time to do important things like building relationships with customers and solving difficult problems.
- Answer customer questions: Zowie Bot can respond to customer questions in a way that sounds like a person, even if the questions are difficult or unusual..
- Resolve customer issues: Zowie Bot can help customers with their problems by giving them instructions, helping them troubleshoot, or getting a human agent involved if needed.
- Personalize the customer experience: Zowie Bot can make the customer experience special by remembering previous conversations and preferences.
- Track customer sentiment: Zowie Bot can keep track of how customers feel to find issues and make the customer experience better.
- Automate the customer service process: Zowie Bot can do many of the things needed for customer service, like answering questions, fixing problems, and keeping track of how customers feel. This can help customer service agents have more time to do important things like building relationships with customers and solving difficult problems.
