About this Tool

What is Tidio?

Tidio is a Customer Service and Communication AI powered platform for businesses to communicate with their customers, automate their customer service and increase online sales. All of live chat, ticketing, workflow automation and its AI agent – Lyro – combined in a single package.

Tidio is particularly good for small and medium-sized businesses, otherwise they will end up having to build a large support team to field customer questions and perform repetitive tasks.

Highlighted Tidio main features.

• Lyro AI Agent: Customer support in business knowledge and can easily process repetitive customer support tasks.
• Live Chat: Real-time Chat with your visitors on your website in a personalized Chat Box.
• AI Ticketing System: Converts incoming emails or messages into organized support requests, enhancing tracking and delegate features.
• Flexible: Customize workflows to fit teams, not code – generate leads, engage customers and close sales.
• Boost Workflows: Easily connect AI conversation to external tools, like order checks.
• Product Recommendations: Help shoppers in the ecommerce industry who are interested in getting a relevant product.
• Multichannel Support: All conversations, emails, WhatsApp, Instagram & Facebook all in one single location.
• Visitor Tracking: View visitors to the site and what they are doing on the site and provide more context-specific support.
• Monitor conversations, response timing, and activities of customer support using analytics & reporting.
• Human Handoff: Ask humans to get involved in the conversation with a request to be done by a human.

How Tidio Works

1. Businesses make an account and connect to their communication channels to install Tidio on the website.
2. Finally, they can set up Lyro with FAQs, Web content, Support documents and other knowledge sources.
3. Customer asks a question, Lyro detects the purpose and produces a response with the information availed.
4. Actions are available for more complex requests, where the intention is to link to the external application and/or to perform some actions.
5. For enterprises, there’s also a visual automation builder to help guide visitors through a series of interactions and create Flows.
6. If necessary, there will be opportunities for human involvement.

Use Cases of Tidio

🛒 Ecommerce Customer Support
Service Customers’ product enquiries, accept product orders, advise customers on products and automate repetitive aspects of customers’ shopping support.

💬 Website Live Chat
Interact with visitors on the spot, respond to queries and turn potential customers into leads.

📈 Lead Generation
Use of the chatrooms to gather data on visitors, qualify visitors and direct into an enquiry or purchase.

📧 Customer Service Automation
Manage resolution of repeat tickets, prioritize jobs and optimize spending of time on customer support.

🌍 Multichannel Communication
Keep track of all interactions with customers in one place.

Pricing

There are two types of Tidio plans – free and paid – with human conversation and AI conversation limits, and automation limits.

Free: $0/month, receives limited number of live conversations, 50 one-time Lyro AI conversations and access to basic flows.

Standard: $5.79/month (billed annually).

The first time that it is used, it begins at $49.17/month and charges annually thereafter.

Plus: Starts at $300/month – adds in top-ups for memory usage limit.

The AI Agent with Lyro will be accessible for an extra $ 32.50/month, which includes 50 AI conversations.

Managed AI – Premium: Large businesses who are in need of more advanced deployment and usage of managed AI benefitting from special pricing.

There’s a 7 day trial for you! Prices are quoted in USD and subject to change based upon the pricing rules and usage.

Benefits of Using Tidio

• Reduces repetitive Customer Support activities.
• Fusion of A.I. automation with human interaction.
• Is proactive about interactions with visitors to the site.
• Supports your customers easily without any complicated development.
• Supports ecommerce integrations and recommendations of products.

Why is Tidio the best?

What sets it apart is the addition of Lyro AI Agent and Flows: Lyro understands the keywords users enter in natural language and Flows guides them through pre-defined workflows to make specific action.

They can be combined with other tools to ease support automation workflows, generate leads and enhance sales efforts.

What kind of people can benefit from Tidio?

• Small & Micro enterprises.
• Online store companies operating Shopify and WooCommerce on their Website hosting as a business.
• Customer service personnel of ecommerce businesses.
• SaaS Firms executing websites tests.
• Leading Groups of Lead Generation Marketers.
• Businesses that need hassle-free ai-chat automation solutions.

Final Verdict

If you need to utilize live chat, AI-powered customer support and sales automation, Tidio is a choice of customer communication options for enterprises. Its Lyro AI Agent, visual workflow builder, and ecommerce integrations cut down on the need for a big staff of support reps for online retailers and growing businesses.