Wavity
Wavity is a platform that uses AI to help businesses automate their customer service workflows. Their system uses NLP to understand what customers say and make automatic replies. Wavity helps businesses understand their customer data, which they can use to make their customer service better.
Wavity is a platform that uses AI to help businesses make their customer service operations automatic and better. The platform uses a technology called natural language processing (NLP) to understand what customers are asking for and automatically handle tasks like sending tickets to the right place, solving problems, and managing information.
Wavity’s AI tools include:
- Ticket routing: Wavity’s NLP engine can comprehend customer requests and direct them to the appropriate agent or team..
- Issue resolution: Wavity offers assistance to businesses by automating the process of resolving common problems, like resetting passwords and verifying accountsWavity can help businesses automate the resolution of common issues, such as password resets and account verification.
- Knowledge base management: Wavity can assist businesses in organizing and managing their knowledge base. This makes it simpler for customers to locate the information they require.
- Chatbots: Wavity can assist businesses in making chatbots that can respond to customer inquiries and solve basic problems..
- Reports: Wavity gives businesses reports about how well they are doing with customer service. This helps them see how they are doing and find ways to get better. They can use the reports to make their customer service work better. The platform uses a technology called natural language processing (NLP) to understand what customers are asking for and do things like sending tickets to the right place, solving problems, and managing information.
- Reduced costs: Wavity can help businesses spend less on customer service by using automation to do tasks like answering questions and fixing problems.
- Improved efficiency: Wavity can assist businesses in enhancing the productivity of their customer service by offering valuable information about their customer data.
- Enhanced customer experience: Wavity can assist businesses in enhancing customer satisfaction by promptly and accurately addressing their inquiries and needs.
- Compliance: Wavity follows the rules set by the industry, including those that protect customer privacy.
